Return & Replacement Policy

Unpacking Video Requirement

The customer is required to record a brief video while unpacking the order. The unpacking video is mandatory for any return, replacement or refund request. Customers without the video will not be eligible for refund, return or replacement.

Damages Covered

• Severe spine damage due to which pages are coming apart.
• In-transit damage. Minor corner bends, dents or cover scratches are not covered.
• More than 2 pages are misprinted.
• More than 2 pages are torn.
• More than 2 pages are missing.
• Smudge making more than 2 pages unreadable.

Outer boxes of book sets may get damaged during transit and are not covered. If the books inside are damaged, they will be considered under this policy.

Missing or Wrong Book Delivered

A reshipment or refund may be granted in cases of missing book or wrong book delivered. This also requires the unpacking video.

Return & Replacement Process

• Return or replacement process time is 7–14 days.
• For online payments, refunds will be made through the same payment mode.
• For COD orders, refund will be made by UPI or bank transfer in the customer’s name.
• Our courier partner will pick up the returned book from the customer’s doorstep.
• We will pay the shipping cost for returning the book.

Refund Conditions

Customers will receive a full refund if a package is returned to us by the courier or is not delivered due to courier-related reasons.

If the customer refuses to accept the order, provides a wrong contact number, or enters an incorrect pin code and the parcel is returned to us, shipping charges will be deducted from the refund.

Cancellation By Customer

Once we receive the cancellation notice, we shall cancel the order and refund the full amount if the order has not been processed. Cancellation cannot be accepted once the product has been released for dispatch or shipped from our delivery location.

In case of cancellation before shipment, the amount shall be refunded through the same mode of payment for prepaid orders, or through store credit for COD orders.

Cancellation By Tilak Book Depot

We may cancel orders and refund full payment in the following cases:

• If there is any stock issue with the latest edition.
• If the product is in damaged condition.
• If there is a delivery issue in the customer’s location such as lockdown or strikes.

Wrongly Delivered Marked Shipments

Sometimes courier services mark shipments as delivered even when the buyer has not received them. In such cases, customers must inform us as soon as possible, preferably on the same day, so that we can raise a dispute with the courier company.

POD or receiver signature disputes can usually be raised within 3 days after shipment is marked delivered. After this period, we may not be able to get POD details from the courier service.

Late or Missing Refunds

• First, check your bank account statement again.
• Check your email for refund updates from the payment gateway.
• If you still have not received your refund, please contact us.